TanTien Go — Support

Need help with the app? Check the common questions below or contact us directly.

How do I get an account?

Accounts are issued by your transport company. Please contact your fleet manager to receive your login phone number and verification code.

I can't log in

• Make sure you entered the phone number registered by your company.
• Check your network connection.
• If the problem persists, contact your fleet manager to verify your account is active.

My vehicle balance looks incorrect

The balance shown belongs to the vehicle you are currently assigned to. After a shift change is approved, the balance transfers to the new driver together with the vehicle. Pull to refresh, or contact your fleet manager if a figure still looks wrong.

I'm not receiving order notifications

Make sure notifications are enabled for TanTien Go in your device Settings.

How do I delete my account?

Accounts are issued by your transport company. To have your account and personal data deleted, follow the instructions on our Account & Data Deletion page.

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